Monitoring Support Engineer

Job Description Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning togetherwhile learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Monitoring Support Engineer who is passionate about ensuring system reliability, performance, and availability through proactive monitoring and incident management. As a Monitoring Support Engineer at DigitalOcean, you will join a dynamic PlatformOps team dedicated to revolutionizing cloud computing and AI. You will be a crucial line of defense, responsible for implementing, maintaining, and responding to monitoring systems across our core infrastructure and customer applications. The ideal person will become the subject matter expert on our monitoring stack, driving continuous improvement in our ability to detect, diagnose, and resolve issues before they impact our customers. What You'll Do - Set up, configure, and manage monitoring tools and dashboards for all critical systems and applications. - Proactively monitor server performance and health, including servers, databases, and applications, using tools like Nagios, Zabbix, Prometheus, Grafana, Splunk, or similar. - Detect, investigate, and resolve system anomalies and performance issues, responding promptly to alerts and incidents following established protocols. - Analyze system metrics and logs to identify trends, recommend, and implement performance tuning and optimization solutions. - Maintain accurate and up-to-date documentation of monitoring configurations, incident responses, and resolution steps. - Coordinate with other IT and development teams to troubleshoot and resolve issues and ensure comprehensive monitoring coverage. Key Metrics: (optional) - Mean Time to Detect (MTTD) - System Uptime/Availability Percentage - Alert-to-Incident Ratio - Monitoring Coverage Percentage - Reduction in Critical Incidents Caused by System Failure What You'll Add To DigitalOcean - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3+ years of experience in a monitoring support or similar role. - Strong understanding of Linux OS and core IT infrastructure (servers, databases, cloud environments). - Proficiency in using and managing monitoring tools such as Nagios, Zabbix, Prometheus, Grafana, Splunk, or similar. - Experience with log management and analysis tools. - Knowledge of scripting languages (e.g., Python, Bash) for automation and monitoring tasks. - Excellent problem-solving and analytical skills with a strong attention to detail and a proactive approach. - Familiarity with network protocols and technologies (TCP/IP, DNS, HTTP, etc.). - This job is located in Hyderabad, India JR: 2025-7238 Why You'll Like Working for DigitalOcean - We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. - We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. - We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. - We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. - DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.