Restaurant Floor Supervisor

2 weeks ago

Mumbai Maharashtra, India Sensys Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- **Team Leadership and Supervision**:

- Supervise and lead the front-of-house team, including servers, hosts, and bussers, ensuring that service standards are consistently met.
- Delegate tasks efficiently, ensuring the team is prepared and organized for service.
- Conduct briefings at the start of each shift to communicate important information, updates, and daily goals.
- Train, mentor, and provide feedback to staff, fostering a positive and high-performance work environment.
- Lead by example, demonstrating professionalism, hospitality, and teamwork.
- **Guest Service Management**:

- Ensure all guests are greeted promptly and receive a warm, welcoming experience upon arrival.
- Manage guest reservations, seating arrangements, and flow to minimize wait times while ensuring a smooth dining experience.
- Address guest concerns or complaints promptly and professionally, ensuring complete guest satisfaction.
- Oversee the dining experience from start to finish, ensuring service runs smoothly and all guest needs are met.
- **Operations and Service Standards**:

- Maintain a clean and organized dining area, ensuring tables, chairs, and surrounding areas are spotless and ready for service.
- Ensure food and beverage orders are accurately taken, processed, and delivered in a timely manner.
- Monitor the pacing of service to ensure it aligns with restaurant standards for timing and quality.
- Ensure proper communication between the front-of-house and kitchen staff to manage special requests, dietary needs, and any issues that may arise.
- **Inventory and Stock Management**:

- Monitor and manage the inventory of front-of-house supplies such as napkins, utensils, glassware, etc.
- Coordinate with the management team to ensure stock levels are maintained, placing orders when necessary.
- **Compliance and Safety**:

- Ensure that all health, safety, and sanitation standards are met in the dining area, including compliance with food safety regulations.
- Ensure all front-of-house staff are adhering to company policies, including uniform standards, hygiene, and alcohol service protocols.
- Monitor staff for proper handling of cash, credit card transactions, and tips.
- **Administrative Tasks**:

- Maintain and update guest reservation logs, special requests, and seating arrangements.
- Complete shift reports, noting any issues, guest feedback, or service challenges, and communicate them to the management team.
- Assist in staff scheduling and labor cost management, ensuring adequate coverage for peak hours.
- **Collaboration with Management**:

- Communicate regularly with restaurant management to update on team performance, guest satisfaction, and operational challenges.
- Provide suggestions for process improvements and contribute to the development of the restaurant’s service standards.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance
- Yearly bonus

Work Location: In person

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