Floor Supervisor

**JOB DESCRIPTION**

**Position**: Floor Supervisor

**Reporting To**: Nursing Director

**Role Purpose**:
Responsible for overseeing the nursing staff and ensuring the smooth operation of nursing activities on their designated floor/s. This role involves supervising patient care, managing staff schedules, co-ordinating with consultants and operations staff.

**Key Responsibilities**:

- **Assess Patient Care Requirements**:

- Conduct rounds on the designated floor(s) to evaluate patient needs and ensure they receive appropriate care.
- Monitor patient acuity levels and adjust care plans accordingly.
- **Staffing and Scheduling**:

- Develop and implement staffing plans for shifts based on the number and acuity of patients and the availability of staff.
- Ensure that there are sufficient nursing staff members on each shift to meet patient care needs.
- **Feedback and Coaching**:

- Provide feedback and coaching to nursing staff to ensure high-quality patient care.
- Mentor and support staff to improve performance and professional development.
- **Training and Development**:

- Provide on-the-job training for new staff members.
- Ensure that all staff members are up to date with the latest nursing practices and protocols.
- **Clinical Problem Solving**:

- Serve as a resource for staff to help solve clinical problems.
- Assist staff with complex or challenging patient care situations.
- **Incident Management**:

- Provide immediate follow-up, documentation, and communication of incidents to the appropriate authority.
- Ensure that incidents are managed and resolved promptly and effectively.
- **Emergency Response**:

- Respond to emergency situations (Code alerts) and provide assistance as necessary.
- Coordinate with the healthcare team to manage emergency situations efficiently.
- **Coordination with Security**:

- Work with the security supervisor to ensure that hospital visitor policies and other safety measures are implemented effectively.
- Ensure a safe and secure environment for patients, staff, and visitors.
- **Administrative and Operational Support**:

- Act as a resource for identifying and solving administrative and operational problems.
- Coordinate with the nursing director, assistant nursing director, and ward incharges to ensure smooth operations.
- **Quality Improvement**:

- Participate in quality improvement initiatives to enhance patient care and staff performance.
- Implement and monitor infection control procedures.
- Ensure the proper use and maintenance of medical equipment.
- **Shift Management**:

- Anticipate actual or potential problems that may occur during the shift and set priorities accordingly.
- Work collaboratively with nursing and ancillary staff to solve problems in a fair and consistent manner.
- **Communication and Liaison**:

- Serve as a liaison between nursing staff, patients, and their families.
- Maintain good public relations with patients’ relatives and the public, projecting a positive image of the hospital.
- Contact appropriate management personnel for assistance with problem-solving in a timely and appropriate manner.
- **Performance Evaluation and Compliance**:

- Evaluate the performance of nurses on the floor.
- Ensure that nurses comply with the uniform and dress code policy of the hospital.
- Ensure that NABH standards are followed by nurses.
- **Administrative Duties**:

- Take care of administrative matters related to patient admissions, discharges, and death protocols.
- Ensure that RMOs (Resident Medical Officers) on duty attend to patients as required.
- **Additional Duties**:

- Perform other duties as assigned by the management.

**Competencies required: Knowledge, skills, attitude**:

- **Knowledge**_

Essential
- In-depth knowledge of nursing procedures.
- Knowledge of legal regulations and best practices in healthcare.
- Proficient in medical terminology.

Desirable
- Competent in solving the problem.
- **Skills**_

Essential
- Team management & leadership skills.
- Excellent organizational and problem-solving skills including crisis management ability.
- Clinical skills.
- **Attitudinal parameters**_
- Should demonstrate highest ethical standards.
- Result oriented & a strong bias for action.
- Ability to work with a variety of health care professionals and patients.
- Compassionate.

**The Individual: (qualification and experience)**

Essential
- BSc or Diploma (GNM) in Nursing from an accredited university / institute
- Proven work experience as a nursing supervisor.
- Minimum 8 years of experience as a nursing professional.
- A valid nursing license.

Desirable
- MSc in Nursing

**KRA**
- 100% patient satisfaction.
- 100% Nursing Care Satisfaction.
- 100% nursing care documentation as per NABH and other accreditation bodies.
- 100% incident report to be submitted.

Pay: From ₹50,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting wor