Sales Executive/concierge

1 week ago

Pune, India LifeUno Full time

**Roles and Responsibility - Care Concierge**
- To establish the first point of contact with clients and family to understand their needs, desires, and goals for wellbeing
- To engage with the clients who sign up for Close Monitoring in a conversation to fill out life storyboarding, body mapping, and lifestyle details for a deeper insight into optimal quality care delivery
- Taking Vitals as required per the package subscribed and entering the data in the system
- Tracking the customer’s wellness journey
- Reporting to the Nurse or Physician on a routine and (Save our Ship) SOS basis
- Working with the healthcare team comprising physicians, registered nurses, physiotherapists, etc.
- Handling logistics in case of an emergency following Rapid Response Protocol
- Understanding any specific need and suggesting methods, products, or services to ease the situation - such as pain management, physiotherapy, personal Caregiver, etc.
- To provide emotional support modelling the role of a companion
- To provide logístical support and coordination between the internal team and client and family, throughout
- To ensure all physical, emotional, psychological, and everyday requirements are

coordinated and communicated appropriately as per standard protocol

**Community Engagement**
- Community development and maintaining customer engagement, participation and

feedback
- Awareness of the ongoing and upcoming engagement programmes, loyalty programmes, promotions etc.
- Assist in the execution of all Community Engagement Programs
- Collect and maintain data on customer engagement, participation and feedback
- Maintain good relationships with all customers and stakeholders

**Data Management**
- Understand and comply with Data Privacy Act, and act accordingly
- Visit customers as per the schedule and fill in customer details onboarding data for records
- Assist in filling out life storyboarding, body mapping, and lifestyle details
- Maintain, update and transmit customer data as required
- Ensure that tickets are raised and closed for all task requests from customers
- To ensure data is accurately updated in the system

**Backend management, equipment and Inventory Refills**
- To coordinate with Vendors, Suppliers and LifeUno Service Providers (LSPs)
- Keeping track of availability and optimum utilisation of inventory at the Centre
- Supporting Preventive Maintenance Checks to minimise downtime of equipment
- Responsible for proper operation and maintenance of equipment
- To immediately alert on shortage of consumables/non-functional equipment
- To participate in and support Stock Audits

**Measurement Metrics**
- Business Growth and Registration of new customer
- Retention of existing customers and acquisition of new customers
- Customer Satisfaction Rating
- The listing of your role & responsibilities is illustrative and not exhaustive. You are expected to respond to any business requirements that arise, in a manner that promotes customer satisfaction

. Work from office...

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- sales/patient care: 1 year (required)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (required)

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