Customer Support Executive

22 hours ago

Andheri Mumbai Maharashtra, India HR Yaar Full time

**Location**: Andheri, Mumbai

**Shift**: Night shift

**Job Title**: Executive / Sr. Executive

**Experience**: 0.6 -5 yrs

**Education**: Any Graduate

**General Description**

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Work Experience Requirements**
- **Skills**:_
- Should be good in communication skills
- US process experience is mandatory

**Roles and Responsibilities**:

- Attending inbound calls from customers on the support numbers.
- Maintain quality parameters and provide accurate information related to the query asked by the customer.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

**Experience**:

- US process: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 9960461462

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