Customer Service Representative

5 days ago

Satellite Ahmedabad Gujarat, India Elsner Technologies Private Limited Full time

**Job Location**: Ahmedabad
**Qualification**: Any Graduate
**Working Days**: 5
**Timings**: 09:45 A.M. to 07:15 P.M.

Elsner Technology is hiring for smart, articulate, and customer-focused individuals to join our team and help us deliver exceptional service.

**Key Responsibilities**:

- Provide accurate information about products/services and resolve customer issues in a timely manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Collaborate with other departments to ensure customer satisfaction.
- Keep records of customer interactions, process customer accounts, and file necessary documents.
- Identify opportunities for process improvements and suggest innovative solutions.

**Qualifications**:

- **Excellent communication skills**: Verbal and written proficiency in [English and/or local languages].
- **Smart problem-solver**: Ability to think on your feet and handle challenging situations calmly.
- Strong active listening skills and attention to detail.
- Previous experience in customer service or a related role is a plus.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficiency in using CRM software and MS Office tools.

**What can you expect from us?**
- 5 days of working culture
- Work-life balance
- Competitive pay
- Best incentive structure
- Highly motivated & young team to work with
- A work culture wherein your thoughts are really valued and your efforts are recognized well.
- Weekly/Monthly engagement activities that will help you with your dose of refreshment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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