Hiring Client Service Executive

3 days ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:
- Job Title: Client Service Executive- Location: Chandigarh, India- Experience: 2-4 years.- Job Summary:
- We are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing exceptional customer service by assisting customers and employees in identifying software-related issues and offering suitable solutions. Additionally, you will be involved in maintaining customer records, conducting software demonstrations, updating self-help manuals, and ensuring customer satisfaction with our products.- Responsibilities:
- Software Support: Interact with customers and employees to understand and address their software-related problems effectively. Troubleshoot technical issues and provide appropriate solutions to ensure smooth software usage.- Query Logging and Record Keeping: Efficiently log and maintain a comprehensive record of customer and employee queries, resolutions, and interactions in the CRM system.- Software Demonstrations: Conduct software demonstrations to showcase product features and functionality to potential customers and employees, ensuring a clear understanding of the software's capabilities.- Self-Help Manual Maintenance: Regularly update and improve the self-help manual to empower customers and employees to troubleshoot and resolve simple software issues independently.- In-Depth Software Understanding: Develop a thorough understanding of the software products offered to customers, allowing you to provide accurate guidance and support.- Assess IT Knowledge Levels: Evaluate the IT knowledge levels of customers and employees to tailor support interactions accordingly and provide appropriate training when necessary.- Logical Thinking and Problem Solving: Utilize strong analytical and problem-solving skills to identify and resolve complex software-related issues promptly and effectively.- Excellent Communication: Exhibit exceptional communication skills, both written and verbal, to interact professionally and courteously with customers and employees, ensuring a positive customer experience.- Handling Difficult Callers: Demonstrate the ability to handle challenging situations and difficult callers with patience, empathy, and a focus on finding effective solutions.- U.S. Shift Compatibility: Willingness to work in the U.S. shift, including evenings and weekends, to support customers across different time zones.- Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven work experience of 2-4 years in a client service or technical support role, preferably in the software industry.- Strong knowledge of software products and an aptitude for understanding technical concepts.- Proficiency in using CRM software and other relevant tools for query management and customer support.- Excellent analytical skills and the ability to think critically to solve complex problems.- Outstanding communication skills, both written and verbal, with a customer-focused approach.- Demonstrated ability to adapt to changing technologies and learn new software quickly.- Patience, empathy, and a positive attitude towards customers and colleagues.- Ability to work independently and as part of a team, with a strong sense of responsibility.

  • Client Service Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Talent Belter Full time

    **Client Service Executive** **Salary: Competitive, Previous Salary + ₹1000 (Negotiable)** **Location: Sector - 22 C, Chandigarh** Join a dynamic marketing company based in Chandigarh, specializing in creative, IT, and marketing communication solutions. As a **Client Service Executive**, you'll play a crucial role in ensuring client satisfaction and...

  • Client Service Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Talent Belter Full time

    **Client Service Executive** **Salary: Competitive, plus ₹1000 on your previous salary** **Location: Sector-22 C, Chandigarh** Join a dynamic marketing company based in Chandigarh, specializing in creative, IT, and marketing communication solutions. As a **Client Service Executive**, you'll play a crucial role in ensuring client satisfaction and...

  • Client Servicing Executive

    2 weeks ago

    Chandigarh, India MantrinAcumen worldwide Full time

    Hiring Alert !!! **Company-**Mantrin Advertising Agency **Position**: - Client servicing executive **Location**- Chandigarh **Experience-**1 to 3 Years **Salary**: - Negotiable **Responsibilities**: - Preparing presentations and maintaining daily & monthly reports. - Coordinating with management, creative team, and the client and keeping them in the...

  • Hiring for Client Services Executive

    7 days ago

    Chandigarh, India Cogniter Technologies Full time

    **Skills**: - **Job Title**: Client Relationship & IT Support Specialist **Location**: Chandigarh, India **Job Type**: Full-Time **Position Overview**:** **Key Responsibilities**:***:**Client Relationship Management** - Build and maintain strong client relationships to ensure trust and satisfaction. - Understand client business needs and recommend...

  • Hiring for Client Services Executive

    2 days ago

    Chandigarh, India Cogniter Technologies Full time

    Skills Job Title: Client Relationship & IT Support SpecialistLocation: Chandigarh, IndiaJob Type: Full-Time ### Position Overview ### Cogniter Technologies is looking for a Client Relationship & IT Support Specialist to serve as the bridge between technology and customer experience. In this hybrid role, you will be the primary point of contact for...

  • Client Servicing Manager

    5 days ago

    Chandigarh, India Numoo HR Full time

    We Are Hiring – Client Servicing ExecutivesLocation: Chandigarh⏳ Joining: Immediate – within 1 weekWe are on the lookout for two enthusiastic and driven Client Servicing Executives to join our vibrant team . This is a fantastic opportunity for professionals who are passionate about client relationship management and have expertise in both mainline and...

  • Client Servicing Manager

    5 days ago

    Chandigarh, Chandigarh, India Numoo HR Full time

    We Are Hiring – Client Servicing ExecutivesLocation: Chandigarh Joining: Immediate – within 1 weekWe are on the lookout for two enthusiastic and driven Client Servicing Executives to join our vibrant team . This is a fantastic opportunity for professionals who are passionate about client relationship management and have expertise in both mainline and...

  • Client Servicing Manager

    5 days ago

    Chandigarh, Chandigarh, India Numoo HR Full time

    We Are Hiring – Client Servicing Executives Location: Chandigarh Joining: Immediate – within 1 weekWe are on the lookout for two enthusiastic and driven Client Servicing Executives to join our vibrant team . This is a fantastic opportunity for professionals who are passionate about client relationship management and have expertise in both mainline and...

  • Client Servicing Manager

    7 days ago

    Chandigarh, Chandigarh, India Numoo HR Full time

    We Are Hiring – Client Servicing Executives Location: Chandigarh Joining: Immediate – within 1 weekWe are on the lookout for two enthusiastic and driven Client Servicing Executives to join our vibrant team . This is a fantastic opportunity for professionals who are passionate about client relationship management and have expertise in both mainline and...

  • Client Service Executive

    1 day ago

    Chandigarh, Chandigarh, India Karriereweg Full time

    Designation: Client Service Executive / Student Counsellor Location: Chandigarh Karriereweg is an organization working as the cooperation partner of a few employer groups from Germany offering free German language training and skilled migration services to healthcare professionals and mechatronics technicians. We have some urgent requirement for a Client...