Opening for Client Service Executive

5 days ago


Chandigarh, India Cogniter Technologies Full time

**Skills**:
**Client Relationship Management**:
Develop and maintain strong relationships with clients through regular communication and meetings.- Understand clients' needs and objectives to provide tailored solutions and support.- Anticipate client concerns or issues and proactively address them to ensure client satisfaction.**Customer Support**:
Serve as the first point of contact for client inquiries, requests, and escalations.- Coordinate with internal teams to resolve client issues and ensure timely resolution.**Account Management**:
Manage client accounts, including contract renewals, upselling opportunities, and contract negotiations.
- Monitor client accounts to identify growth opportunities and recommend additional services or products.- Track client activity and maintain accurate records in the CRM system.**Product Knowledge**:
Develop a deep understanding of our products and services to effectively educate clients and address their needs.
- Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to clients.
- **Cross-functional Collaboration**:

- Collaborate with sales, marketing, and product teams to ensure alignment on client needs and objectives.- Provide feedback to internal teams based on client interactions to drive product improvements and enhancements.



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