Hiring for Client Services Executive

7 days ago

Chandigarh, India Cogniter Technologies Full time

**Skills**:

- **Job Title**: Client Relationship & IT Support Specialist
**Location**: Chandigarh, India

**Job Type**: Full-Time

**Position Overview**:**

**Key Responsibilities**:***:**Client Relationship Management**
- Build and maintain strong client relationships to ensure trust and satisfaction.
- Understand client business needs and recommend tailored IT solutions.
- Proactively identify and address IT-related risks (e.g., security gaps, outdated systems).

**IT Support & Troubleshooting**
- Act as the first point of contact for client IT support requests.
- Collaborate with internal IT teams and vendors on escalated issues.

**Account & Service Management**
- Manage client IT portfolios, including software renewals, hardware upgrades, and cloud services.
- Track system performance and recommend improvements (e.g., upgrades, cloud migration).
- Maintain accurate records in CRM tools for service tickets and client interactions.

**IT Product Knowledge & Strategy**
- Stay updated on IT, cloud, and cybersecurity solutions offered by the company.
- Provide strategic recommendations aligned with client needs and emerging technologies.
- Advise clients on cybersecurity, automation, and infrastructure optimization.

**Cross-Functional Collaboration**
- Partner with sales, marketing, and technical teams to align solutions with client goals.
- Share client insights to support continuous improvement of products and services.

**Required Skills & Qualifications**:***:

- 1-3 years of experience in IT support, client success, or a customer-facing technical role.
- Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software.
- Excellent written and verbal communication skills.
- Proficiency in troubleshooting IT issues and managing multiple client accounts.
- Experience with CRM and service management tools.
- Strong organizational, multitasking, and problem-solving skills.

**Why Join Us?**:***:

- Be part of a **client-focused, innovation-driven team** redefining IT support.
- Work on impactful projects that deliver measurable business results.
- Collaborate with skilled professionals in a growth-oriented culture.
- Clear career path toward client success or account management leadership roles.

**How to Apply**:**
**“Application for Client Relationship & IT Support Specialist - [Your Name]”

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