Remote Support Services

3 days ago

Navi Mumbai, India Jacobs Full time

**Your Impact**:
**Responsibilities**:
The RSS Technician will be responsible for:

- Providing accurate and complete descriptions of problems, inquiries and requests in a Support Ticketingsystem.
- Escalate unresolved incidents to development and IT teams according to established procedures.
- Maintain accountability and ownership of issue/support tickets.
- Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
- Research end-user problems to determine root cause.
- Produce and review documentation to assist the global support team in resolving related incidents.
- Work closely with the Level 1 Global Service Desks, other Level 2 teams and Level 3 Application/System teamsto provide training, documentation and assist with increasing first level resolution.
- Participate in training required to develop and maintain skills necessary to support end-users and growprofessional skills.
- Maintain a high standard of business and ethical conduct with end-users, vendors and employees.
- Follow workplace operating and environmental, health and safety procedures and guidelines.
- Assist in process improvement initiatives.
- Perform related duties as assigned by management.

CORPITJOBS

**Here’s What You’ll Need**:

- Technical competency to work on large enterprise software and hardware.
- Knowledge of modifying configuration and user properties.
- Strong analytical, written, and verbal communication skills.
- Strong communication skills; must clearly be able to communicate business/technical issues, and resolutions to customers/clients, other departments and senior management.
- Strong customer service skills.
- Must be able to work independently and make sound business decisions.
- Excellent initiative, work ethic and creativity.
- Ability to be flexible to the rapidly changing needs of the department and company.
- Ability to adjust schedule, if required, to meet business need
- Strong troubleshooting and time management skills.
- Positive and team-oriented attitude.
- At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector._

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