Remote Technical Support Position

8 hours ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Technical Support Specialist

Job Summary:

A seasoned IT professional will provide technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues remotely.

Key Responsibilities:

  • Provide remote technical assistance for hardware, software, and network issues.
  • Manage incidents and service requests in a timely manner following established standards.
  • Assist users with computer, printer, mobile device, and software-related problems.
  • Handle user account setups, password resets, and access rights management.
  • Evaluate and escalate complex issues to higher-tier support teams or vendors.
  • Maintain detailed documentation of solutions and support processes.
  • Communicate effectively with end-users and provide high standards of customer service.
  • Install, update, and configure software applications and security patches remotely.
  • Monitor critical IT systems and respond to potential issues before they affect users.
  • Collaborate with other IT teams to ensure efficient service delivery.

Required Skills:

  • Strong knowledge of Windows and macOS operating systems.
  • Experience troubleshooting hardware, software, and networking issues.
  • Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
  • Basic understanding of ITIL principles and incident management processes.
  • Excellent communication skills.

Benefits:

As a Technical Support Specialist, you will play a vital role in delivering exceptional customer experiences while working collaboratively with our team to ensure seamless service delivery.

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