Senior Remote Desktop Support Team Leader

7 days ago

Navi Mumbai, Maharashtra, India beBeeTechnicalLead Full time US$ 90,000 - US$ 1,20,000
Job Description:

We are seeking a seasoned Remote Technical Support Team Lead to manage our team of technical support engineers. The ideal candidate will have a strong background in remote desktop support and be proficient in using various technologies and tools.

The key responsibilities of this role include:

  • Managing the day-to-day planning and operations of the team
  • Making sure each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs)
  • Providing training and guidance to international end-users on IT best practices and procedures
  • Staying updated on emerging technologies and industry trends to continuously improve service delivery and enhance client satisfaction

Required skills and qualifications:

  • Minimum 2 years of experience as a team leader in remote desktop support, preferably with international clients
  • Proficiency in using remote support tools and technologies
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
  • Experience with MFA solutions, such as Yubikey, and VPN technologies
  • Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds
  • Ability to work independently and collaborate effectively in a remote team environment
  • Experience using collaboration tools like Slack for communication and Jira for ticket management

Preferred qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+)
  • Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux

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