Remote Technical Support Specialist

20 hours ago


Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Role Overview:

This role is focused on delivering high-quality technical assistance and support to end-users in a remote work environment.

Main Responsibilities:
  • Tech Support Delivery: Utilize remote desktop tools, phone calls, or email to troubleshoot hardware, software, and network issues.
  • Incident Resolution: Log, track, and resolve incidents and service requests according to established Service Level Agreements.
  • User Assistance: Provide help with various IT-related issues including computers, printers, mobile devices, operating systems, software applications, and network connectivity.
  • User Account Management: Set up user accounts, reset passwords, and manage access rights as per company policies.


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