Front Office Supervisor

5 days ago


Kochi Kerala, India Sidra Pristine Hotel & Portico Halls Full time

**Responsibilities**:

- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organised front desk area

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Front desk: 2 years (required)

**Language**:

- Malayalam (required)
- English (required)

Work Location: In person



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