Front Office Supervisor
5 days ago
**Responsibilities**:
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organised front desk area
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Front desk: 2 years (required)
**Language**:
- Malayalam (required)
- English (required)
Work Location: In person
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