Customer Relationship Executive
7 days ago
Job Description:
Key Responsibilities:
- Greet and assist customers with their jewelry selections, offering expert advice.
- Handle customer queries and resolve any issues in a prompt and courteous manner.
- Maintain and update the customer database, ensuring accurate records of interactions.
- Follow up with customers post-purchase to ensure satisfaction and foster repeat business.
- Coordinate with the sales team to manage orders, returns, and exchanges.
- Provide product information and details about ongoing promotions or new collections.
- Support showroom activities such as organizing customer events and exhibitions.
**Requirements**:
- Excellent communication and interpersonal skills.
- Basic knowledge of jewelry and gemstones (training will be provided).
- Strong organizational and multitasking abilities.
- A customer-first attitude with a focus on building lasting relationships.
**Job Types**: Full-time, Permanent
Pay: ₹11,175.12 - ₹32,441.56 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 3 years (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- New Delhi South Ext-II, Delhi, Delhi (required)
Work Location: In person
**Speak with the employer**
+91 7011746045
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