Customer Relationship Executive

3 weeks ago

New Delhi, India GreenAds Global Full time

We are seeking an energetic and customer-focused Customer Relationship Executive (CRE) to join our dynamic team. The role involves maintaining strong relationships with existing clients, ensuring timely account recharges, assisting with cross-selling and up-selling of new products, and providing post-sales support to enhance customer satisfaction and retention.Key Responsibilities- Build and maintain relationships with existing customers to ensure high retention and satisfaction. - Connect with clients regularly regarding account renewals, recharges, and usage updates. - Identify and assist in cross-selling and up-selling opportunities for GreenAds Global’s messaging solutions (WhatsApp API, RCS, SMS, Voice). - Handle customer queries promptly through calls, emails, or chat and ensure quick resolution. - Maintain accurate customer data, recharge status in the CRM system. - Coordinate with the sales and technical teams to ensure smooth service delivery. - Educate customers about new features, pricing updates, and promotional offers. - Contribute to customer satisfaction and revenue growth goals.Qualifications & Skills- Bachelor’s degree in Business Administration, Marketing, or a related field. - 1–3 years of experience in Customer Relationship Management / Tele-Sales / Inside Sales (experience in SaaS, CPaaS, or Telecom industry preferred). - Strong communication skills in English (knowledge of Hindi and Tamil languages is an advantage). - Ability to handle multiple client accounts with a positive and proactive attitude. - Basic understanding of CRM tools and MS Office / Google Workspace. - Organized, and team-player mindset

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