Customer Support Executive

6 hours ago

Gurgaon, India TrakNTell Full time

Job description
- Deal with customer complaints or issues.
- Create new cases and update existing cases in our customer database.
- Identify root cause and resolution of major incidents.
- Troubleshoot, diagnose and resolve fault at time of answering where possible.
- Must have excellent communication & writing skills to deal with customers. Ability to meet deadlines and priorities tasks.
- Excellent phone etiquette and active listening abilities.
- Customer Success, Service & Operations - Other Electronic Components / Semiconductors
- Customer Success, Service & Operations

Key Skills

Blended Process, Customer Service Representative, Customer Relationship, Communication Skills, Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Handling Interpersonal Skills.

**Salary**: ₹150,000.00 - ₹240,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

**Speak with the employer**
+91 9205963622

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