CRM Executive

5 days ago

Coimbatore Tamil Nadu, India ISHA ENGINEERING AND Co. Full time

**Key Responsibilities**:

- **Customer Communication**:

- Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments.
- Maintain regular communication with customers to keep them informed.
- **Customer Engagement & Retention**:

- Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates.
- **Feedback & Satisfaction Management**:

- Collect, analyze, and act on customer feedback to continuously improve products and services.
- **Market & Industry Insights**:

- Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments.
- **Customer Support Coordination**:

- Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery.
- **Reporting & Analytics**:

- Prepare regular reports on customer engagement, retention, and satisfaction metrics.
- Use data to provide actionable insights and recommendations for improving customer relationships and business outcomes.

**Qualifications**:

- Experience in CRM, customer service, or a similar role, preferably in the manufacturing or engineering sector.
- Strong communication and problem-solving skills.
- Knowledge of CRM tools and practices.

**Benefits**:

- Provident Fund

**Experience**:

- total work: 3 years (required)

Work Location: In person

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