CRM Executive
6 days ago
**Key Responsibilities**:
- **Customer Communication**:
- Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments.
- Maintain regular communication with customers to keep them informed.
- **Customer Engagement & Retention**:
- Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates.
- **Feedback & Satisfaction Management**:
- Collect, analyze, and act on customer feedback to continuously improve products and services.
- **Market & Industry Insights**:
- Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments.
- **Customer Support Coordination**:
- Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery.
- **Reporting & Analytics**:
- Prepare regular reports on customer engagement, retention, and satisfaction metrics.
- Use data to provide actionable insights and recommendations for improving customer relationships and business outcomes.
**Qualifications**:
- Experience in CRM, customer service, or a similar role, preferably in the manufacturing or engineering sector.
- Strong communication and problem-solving skills.
- Knowledge of CRM tools and practices.
**Benefits**:
- Provident Fund
**Experience**:
- total work: 3 years (required)
Work Location: In person
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