CRM & Operations Executive Intern

7 days ago

Coimbatore Tamil Nadu, India SKYPLAY IPTV SERVICES PRIVATE LIMITED Full time

**Job Title: CRM & Operations Executive Intern**

**Location**: Coimbatore

**Job Summary**:
**Key Responsibilities**:

- Manage and support daily ISP operations including broadband and IPTV activations.
- Oversee CRM workflows including data accuracy, margin calculations, and incentive workings.
- Perform reconciliation of Firestick devices and Optical Network Terminals (ONTs) to ensure inventory accuracy.
- Coordinate agreement signing and documentation processes with partners and internal teams.
- Prepare and deliver weekly sales meeting reports and PLI (Product Line Income) reports.
- Collaborate with finance, operations, and Network Operations Center (NOC) teams for timely and accurate report inputs.
- Monitor and streamline activation pipelines to meet Daily Activation Run Rate (DARR) and BTS-related targets.
- Assist in CRM integration with OLT/ONT systems for seamless provisioning tracking.
- Maintain detailed MIS (Management Information System) documentation and assist in process improvements.
- Support team with data analysis using Excel/Google Sheets, including Pivot tables, VLOOKUPs, and other formulas to generate actionable insights.

**Qualifications and Experience**:

- 0 to 2 years of relevant experience in ISP operations, CRM handling, or MIS roles.
- Strong knowledge of ISP operations and broadband provisioning processes.
- Hands-on experience with CRM systems and telecom operations.
- Excellent proficiency in Excel or Google Sheets.
- Prior experience or familiarity with OLT/ONT CRM integration is preferred.
- Good interpersonal and communication skills, with ability to collaborate across teams.

**Skills**:

- Strong analytical and problem-solving abilities.
- Data-driven mindset with attention to detail.
- Ability to work under pressure and meet tight deadlines.

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off

Work Location: In person

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