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IT Project Intern

3 weeks ago

Chennai Tamil Nadu, India Illumine Full time

**The Big Picture**:
**What you can expect as IT Project Intern - CRM & IT tools** **at Illumine-i**:
**CRM & Internal Tools Management**:

- Oversee day-to-day functioning of the internal CRM tool.
- Coordinate with external development vendors for enhancements, fixes, and version rollouts.
- Track project timelines and escalate delays or risks as needed.
- Gather internal user feedback, translate it into functional requirements, and work with vendors to implement changes.
- Perform basic testing (UAT) on new features and releases.

**Technical Involvement**:

- Understand system workflows and logic to provide effective feedback and issue reporting.
- Write or modify basic scripts or configuration files (e.g., HTML/CSS, PHP, or SQL) if needed.
- Use SQL or DB query tools to validate data or assist in testing features.
- Document project progress, system changes, and issue logs.

**IT Department Exposure**:

- Assist in internal IT support activities such as access management, user onboarding, and hardware/software support.
- Collaborate with IT team members on system upgrades, audits, or internal tools deployment.
- Participate in learning sessions to gain exposure to broader IT operations.

**Essential Qualifications Include**:

- Bachelor’s degree in computer science, Information Technology, or a related field.
- 0-1 years of experience in IT support, technical coordination, or project execution (including internships).
- Basic understanding of web technologies: HTML, PHP, CSS, JavaScript (optional).
- Familiarity with relational databases (MySQL or MS SQL) and ability to run basic queries.
- Strong communication and vendor coordination skills.
- Attention to detail with the ability to manage and document multiple tasks.
- Understanding of APIs or REST-based integration

**Great to Have**:

- Strong problem-solving and analytical skills.