Customer Support Associate
2 weeks ago
**Key Responsibilities**
- Customer Request Management: Handle inquiries, resolve product/order issues, and ensure a positive customer experience.
- D2C Order Processing & Coordination: Manage daily orders, coordinate with the warehouse for timely dispatch and accurate delivery.
- B2B Courier & Logistics Coordination: Address shipment/delivery issues with courier partners, follow up on Non-Delivery Reports (NDR).
- Inventory & Warehouse Support: Assist in inventory management, stock records, and goods flow with the warehouse team.
- Software & PR Package Management: Oversee logistics software, improve processes, and ensure timely PR package dispatch.
**Key Skills & Qualifications**
- Bachelor's degree in Business, Logistics, Supply Chain, or a related field.
- Proven experience in customer support, logistics coordination, or similar roles.
- Excellent communication skills, both written and verbal.
- Ability to work with cross-functional teams.
- Familiarity with integration software and logistics aggregation tools is a plus.
- Problem-solving skills with a proactive approach to resolving issues.
Schedule:
- Day shift
Application Question(s):
- Do you have previous experience in the skincare or wellness industry?
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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