Customer Support Associate

2 weeks ago

Defence Colony Delhi Delhi, India D'you Full time

**Key Responsibilities**
- Customer Request Management: Handle inquiries, resolve product/order issues, and ensure a positive customer experience.
- D2C Order Processing & Coordination: Manage daily orders, coordinate with the warehouse for timely dispatch and accurate delivery.
- B2B Courier & Logistics Coordination: Address shipment/delivery issues with courier partners, follow up on Non-Delivery Reports (NDR).
- Inventory & Warehouse Support: Assist in inventory management, stock records, and goods flow with the warehouse team.
- Software & PR Package Management: Oversee logistics software, improve processes, and ensure timely PR package dispatch.

**Key Skills & Qualifications**
- Bachelor's degree in Business, Logistics, Supply Chain, or a related field.
- Proven experience in customer support, logistics coordination, or similar roles.
- Excellent communication skills, both written and verbal.
- Ability to work with cross-functional teams.
- Familiarity with integration software and logistics aggregation tools is a plus.
- Problem-solving skills with a proactive approach to resolving issues.

Schedule:

- Day shift

Application Question(s):

- Do you have previous experience in the skincare or wellness industry?

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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