Ssc Service Desk

5 days ago

Gurugram Haryana, India Webhelp Full time

**IT & Technical support**

**Location**
- Gurugram, India**Language**
- English***

**Job Advert**:

- Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you.

We are recruiting a support service desk specialist to support our contact centres and operations around the world.

We are looking for a responsible team player focused on results, committed to improvement by challenging the status quo and driven to success by understanding the importance of delivering high levels of customer service.

**What you’ll be doing**
- Taking ownership and resolving reported faults and IT incidents reported over the phone or via the IT ticketing system based on priority and severity
- Seeking to get to the bottom of issues by using effective questioning techniques to collect enough information to log and resolve the issue
- Ensuring that the service and quality levels are kept in line with key performance indicators and service level agreements
- identifying the need for change and reporting findings
- Proactively learning new technologies and innovations to improve the ways of work making every interaction a WOW moment

**What you’ll need**
- Bachelor degree
- Process driven with a minimum of 5 years' experience in IT Support
- High level of IT knowledge
- General understanding of service desk operations, Microsoft AD for basic account administration, PCs, peripherals and various operating systems
- Ability to resolve first line issues efficiently and effectively to agreed company standards
- Good written, oral communication skills
- Ability to demonstrate a customer first approach to support with cultural awareness and sensitivity
- Process driven, motivated self-starter with ability to work in a team environment
- Ability to work under pressure

**What’s in it for you**
- Competitive salary and performance bonus
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career
- Full paid training on the company and the project you'll be working on

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