Service Desk Associate

13 hours ago

Gurugram Gurugram India BCforward Full time

Job Description Walkin Drive Accenture - Gurugram. Date- 13th Nov 2025 Venue - Ground Floor (Hiring Area), Tower 9 (DDC2A), Candor Unitech Infospace SEZ, Dundahera, Sector 21, Gurgaon (Gurugram), Haryana Time - 1 PM to 5 PM Skill required: Ticketing Systems, Incident Management, CRM (Customer Relationship Management), Communication. Designation: Service Desk Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Job Description: We are seeking a dynamic and customer-focused Service Desk Associate with excellent communication skills and a strong commitment to providing high-quality support. The ideal candidate will be proficient in Service Desk Management and ready to work in a shift-based environment. Responsibilities: - Handle service requests, incidents, and user inquiries efficiently. - Ensure timely resolution of issues and maintain customer satisfaction. - Collaborate with team members to improve service delivery processes. Must-Have: - Proficiency in Service Desk Management. - Excellent verbal and written communication skills. - Willingness to work in shifts. Good to Have: - Experience with CRM tools. - Familiarity with ticketing systems and incident management. - Strong teamwork and problem-solving abilities.

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