Service Desk Executive

7 days ago


Gurugram Haryana, India Sureworks Infotech Pvt Ltd Full time

#freepost

Designation: Service Desk Executive

Experience: 3 + Years

Location: Gurugram Haryana

Qualification: Graduation/Engineering in Computer or Electronics
- Accurately log, classify, and prioritize incidents and service requests in the **ITSM platform** (e.g., ServiceNow, Freshservice).
- Diagnose and resolve issues related to:

- Desktop/laptop hardware and peripherals
- Basic network connectivity (LAN, Wi-Fi, VPN)
- Password resets, access requests, printer issues
- Escalate unresolved issues to Level 2/3 support teams or relevant vendor support.
- Monitor ticket queues to ensure SLA compliance and timely resolution.
- Maintain documentation and contribute to the **knowledge base** and FAQs.
- Coordinate with internal teams and third-party vendors for issue resolution and service updates.
- Deliver support aligned with **ITIL best practices**.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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