L2 Technology Support

2 weeks ago

Mumbai, India Inspira Full time

Escalation points of L1 for advance troubleshooting. Works with Bank's teams to troubleshoot problem and resolve it. He / She integrates new endpoints into the platform and do the policy fine tuning. Generates all the reports.
- Ensure all threats at customer environment are detected and notified in timely manner
- Continuous review of Incidents to ensure compliance with standard operating procedures
- Provide training and feedback to Security Analysts to ensure high quality deliverables
- Identify and execute continuous improvements in monitoring including threat scenarios and operating procedures
- Interact with customers on queries and improvements related to service deliverables
- Perform root cause analysis for any errors /deficiencies pointed out in the monitoring service
- Minimum 4- 5-year experience working in security operations environment
- Clear technical and operational understanding of areas worked in
- Good verbal & written communication skills
- Good understanding of networking concepts and operating systems
- Good understanding of key customer infra structure components Proxy, Firewall, Antivirus
- Technical capability and maturity to assist and guide the team of Analysts
- Qualification:1. Engineering graduate preferably B.E. /B tech in I.T or Computer Engg 2. 1 Certification Preferred CCNA or CEH
- SIEM Tool: RSA/Arc Sight/Splunk/LogRhythm/Q Radar
- Work Hours 24X7 Shifts

**Job Requirement**
- Should have good knowledge on
- 1. Agent Rollout
- 2. Application whitelisting
- 3. Endpoint security
- 4. App control
- 5. Client communication. Status and update
- 6. Proficient in troubleshooting

**Education**:

- BE, B Tech, BSC-IT, MCA, BCA, Graduate
- Industry Certification: CEH or any equivalent Security Certification

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