L2 Support Engineer
3 weeks ago
Job Description :We are looking for a motivated and detail-oriented LMS Techno-Functional L2 to join our team. In this role, you will play a crucial part in providing second-level support for our core lending applications. You'll be the bridge between our business users and the technical team, helping to troubleshoot issues, perform root cause analysis, and ensure the smooth operation of our systems. This is an excellent opportunity for a junior professional with a foundational understanding of lending processes and a knack for technical problem-solving.Key Responsibilities :L2 Production Support :- Serve as a point of contact for L2 support incidents, responding to, and resolving issues in a timely manner.- Troubleshoot and diagnose production issues by reviewing logs, executing database queries, and analyzing application behavior.- Escalate unresolved complex issues to L3 support or development teams with clear and concise documentation.- Ensure all support tickets are accurately logged, updated, and closed in the ticketing system (e.g., JIRA, ServiceNow).Root Cause Analysis :- Assist in performing initial root cause analysis for recurring problems to identify underlying issues.- Collaborate with senior team members to document findings and suggest potential solutions.Techno-Functional Analysis :- Gain a deep understanding of both the technical components and the functional business processes of the lending application suite (FinnOne)- Help to translate business issues into technical problems and communicate technical solutions back to business users in a clear, non-technical manner.- Validate fixes and enhancements during UAT (User Acceptance Testing). (ref:hirist.tech)
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IT Support Engineer
4 days ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate...
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IT Support Engineer
17 hours ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate...
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L2 Support
4 days ago
Navi Mumbai, Maharashtra, India Modus Information Systems Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob DescriptionWe are seeking an experienced BR.NET L2 Support Engineer with strong SQL programming and Microfinance domain expertise. The candidate should have hands-on experience in supporting and maintaining BR.NET, GLOW, or Trucell applications, along with a solid understanding of integrations and disaster recovery processes.Desired Candidate Profile4-9...
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L2 Support Engineer
1 week ago
Mumbai, Maharashtra, India Satmat Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per yearSkills:- SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java,- Job TitleL2 Support Engineer- Experience3 to 5 Years- LocationThane- Job TypeFull-time- We are looking for a skilled L2 Support Engineer with 3...
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IT Support Engineer – L2
3 days ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...
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IT Support Engineer
4 days ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...
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IT Support Engineer – L2
1 day ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...
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IT Support Engineer
1 day ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2 Location: Mumbai Experience: 4–10 Years Availability: Immediate Joiner Job Overview We are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will...
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IT Support Engineer – L2
5 days ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess...
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IT Support Engineer – L2
5 days ago
Mumbai, India TECEZE Full timeJob Title: IT Support Engineer – L2Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess...
