Customer Service Representative

2 weeks ago

Gurugram Haryana, India GetWellGo Full time

You will be responsible for managing chats and calls from international patients, providing exceptional support and assistance throughout their medical tourism journey. This role requires excellent communication skills, empathy, and the ability to handle inquiries effectively in a fast-paced environment.

**Key Responsibilities**
- Handle incoming chat and call inquiries from international patients in a professional and courteous manner.
- Provide accurate information about medical services, procedures, and travel arrangements.
- Assist patients with appointment scheduling, follow-up questions, and any issues related to their medical tourism experience.
- Coordinate with medical professionals and internal departments to ensure seamless patient support.
- Resolve patient concerns and complaints efficiently, aiming for high levels of satisfaction.
- Maintain detailed records of patient interactions and feedback.
- Stay updated on company services, medical procedures, and industry trends.

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bengali (preferred)

Work Location: In person

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