Pre Sales Customer Support Executive

**Responsibilities**:

- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Accurately record customer reports into the customer service module
- Understanding customers' needs and identifying sales opportunities
- Use excellent oral communication and best practices in customer service when interacting with customers
- Record of all communication from the customer and the follow through to be discussed
- Multi task on the telephone and computer throughout the day. Handling live chat
- Previous experience in customer service, providing an empathetic tone of voice and Maintaining a professional, positive attitude at all times
- Utilising virtual meetings to build relationships with new customers
- Advising customers on suitable product selection based on their needs and specifications
- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.

**1. Product knowledge**

Product knowledge is likely the most important skill you'll need to have as a Pre-sales representative. In other words, you must have intimate knowledge of the products you're selling. Customers are bound to ask you various questions, and because you can't know precisely what they'll ask, it's important to gather as much information as you can about every aspect of the product—from its benefits to its weaknesses. This will help you deliver a strong pitch to clients and customers alike and hopefully lead to a sale. Understanding the product and its uses will also help you gain the trust of your clients and customers.

**2. Communication skills**

It's crucial to have good verbal and written communication skills when working as a Pre-sales representative. This is mostly because you'll be engaging with customers over the phone and pitching your product to them. Your ability to effectively communicate will highly impact whether or not you made a sale. In a written sense, you'll likely have to draft memos or referrals. Making a connection with your clients and co-workers is vital in a Pre-sales representative role. Keep in mind that the impression you leave on your clients will impact the way they perceive your company and its brand.

**3. Active listening skills**

As a Pre-sales representative, it's important to display active listening skills. This is especially important over the phone as the client you're speaking with can't make note of your body language or eye contact. Practising active listening by understanding your clients' needs and demonstrating that you genuinely care for them will also help you build a rapport.

**4. Time-management skills**

Time-management skills are highly beneficial for all Pre-sales representatives. The better you're able to manage your time, the more time you'll have to speak to other clients and hopefully make additional sales. Not only will your sales grow, but your productivity will, too.

**5. Customer relationship management tool skills**

**6. Technological skills**

Your role as a Pre-sales representative will require you to have a working knowledge of various forms of technology. In the ever-changing digital landscape, you must be up to speed with the software and technology your company uses.

**7. Prospecting skills**

As a Pre-sales representative, it's important to have good prospecting skills. A prospect is someone you could see being interested in the product your company is selling. Effectively prospecting ensures you'll have customer sales in the future.

**8. Closing skills**

Your ability to hone the above skills will greatly impact your closing skills, or in other words, the probability of you achieving more deals. In essence, this skill is the culmination of all the other skills and their effectiveness.

**Qualifications and Education Requirements**

Should be a Graduate from a reputed college or University

**Preferred Skills**
- Proven sales experience
- Strong follow up skills.
- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Has Great Written Communication Skills
- Active Listening Skills
- Exceptional customer service skills
- Should be able to multi - task, prioritize and manage time effectively
- Patient, persuasive and persistent
- Engages Proactively
- Asks Direct Relevant Questions
- Quickly Identifies Pain Points
- Provides Concise Information

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Inside sales: 1 year (preferred)
- Customer support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)