Contact Center Quality Control

Grade - BPO1/2 Skill - Contact center Location - Bangalore - 1) 3-5 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3)Excellent listener and empathetic communicator (oral & written) 4)Experience in HR helpdesk would be an added advantage 6)Experience in managing HR transactions with high accuracy, within...

**Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

Overview: **Position summary statement**: The Supervisor, Contact Center - India position at Herbalife International is meticulously crafted to support our outstanding vision and mission through impeccable customer service and top-tier leadership. This role is situated in Bangladesh and presents a wonderful opportunity for driven individuals to become part...

Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

Responsibilities: - Lead and contribute to the design, implementation, and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, - Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc. - Contact Center configuration and...

Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Quality Controller: Monitor and maintain product standards through inspection and testing procedures. Ensure compliance with quality specifications and regulations. Document and report any deviations or defects. Collaborate with production teams to implement corrective actions. Strong attention to detail and analytical skills required. Experience in quality...

Responsibilities:- Leverage existing tools to effectively communicate the current state of issues that may or may not be impacting Customer Success to a variety of stakeholders.- Develop insights and ad-hoc analyses to understand both forecasted outcomes and impacts of incidents on Client customer success queues in real-time, historically, and intraday to...