CRM Executive

3 days ago

Gurgaon Sector Gurugram Haryana, India MO Designs Pvt Ltd Full time

Key Responsibilities:
CRM System Management & Optimization:

- Maintain and manage the CRM system, ensuring accurate data entry and customer segmentation.
- Optimize CRM workflows to streamline sales processes and improve team efficiency.
- Make outbound calls to potential customers to promote products/services. Sales & Lead Management:

- Track and manage sales leads, ensuring timely follow-ups and conversions.
- Develop and execute lead nurturing strategies to improve customer acquisition and retention.
- Work closely with the sales team to enhance the sales pipeline and improve customer interactions.
- Maintain a database of customer information and update records as needed. Customer Engagement & Retention:

- Implement personalized customer communication strategies to drive engagement and loyalty.
- Use data insights to tailor offers, promotions, and follow-up activities.
- Monitor customer feedback and take proactive steps to enhance satisfaction and retention. Data Analysis & Reporting:

- Analyse sales performance and CRM data to identify trends and opportunities.
- Generate reports on customer interactions, lead conversion rates, and overall CRM effectiveness.
- Provide data-driven recommendations to improve sales and customer relationship strategies. Collaboration & Cross-functional Coordination:

- Work with marketing teams to develop targeted sales campaigns and promotions.
- Coordinate with customer support teams to ensure seamless communication and issue resolution.
- Train sales teams on CRM best practices and effective customer engagement strategies. Qualifications & Skills:

- Bachelor’s degree
- 2+ years of experience in CRM management, sales, or business development.
- Proficiency in CRM platforms such as Salesforce, Hub Spot, Zoho, or Microsoft Dynamics.
- Strong analytical skills with experience in data-driven sales strategies.
- Excellent communication, negotiation, and problem-solving abilities.
- Ability to work in a fast-paced sales environment and meet targets. Preferred Skills:

- Experience in B2B or B2C sales, depending on the industry focus.
- Knowledge of sales automation tools and lead scoring techniques.

Pay: ₹8,086.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: In person

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