L2 Application Support

4 days ago

Tamil Nadu, India AES Technologies Pvt. Ltd. Full time

**Key Responsibilities**:
**????** Core Banking Application Support**
- Monitor and manage CBS operations including **customer onboarding**, **deposits**, **loans**, **transactions**, and **teller activities**.
- Support **branch operations** and **overnight job monitoring** to ensure continuity of services.

**????** Incident & Problem Management**
- Manage incident tickets using **ITSM tools** like ServiceNow or Jira.
- Perform **root cause analysis (RCA)** and ensure documentation of resolution steps.
- Work with L3/vendor teams for complex issue resolution and bug fixes.

**?** EOD/BOD & Batch Monitoring**
- Monitor and support **End-of-Day (EOD)** and **Beginning-of-Day (BOD)** batch processing.
- Verify **interest calculations**, **GL postings**, and **ledger updates**.
- Address failures or delays in batch jobs and coordinate with infrastructure teams.

**????** Interface & Integration Monitoring**
- Monitor CBS **integration** with other platforms (ATM, UPI, NACH, AML, CRM).
- Handle issues related to **APIs**, **message queues (MQ/Kafka)**, or **data sync** failures.
- Ensure data consistency across **interfacing systems**.

**????** User Support & Reporting**
- Respond to user queries from **branches**, **operations**, and **call center teams**.
- Support **regulatory** and **management reporting** by validating data and assisting with report generation.
- Maintain **SOPs**, **knowledge base articles**, and **daily handovers**.

**Technical Skills**:
**Category**

**Technologies/Tools**

Core Banking

Turing CBS, Finacle, Flexcube (contextual knowledge)

Database

Oracle, PL/SQL, PostgreSQL

Batch Monitoring

Control-M, Autosys, Cron

Integration

REST APIs, SOAP, MQ, Kafka

Scripting

Shell, SQL, Python (basic)

ITSM

ServiceNow, Jira, Remedy

**Soft Skills & Functional Knowledge**:

- Understanding of **banking operations** (CASA, GL, loans, interest, teller).
- Strong **analytical and troubleshooting skills**.
- Excellent **communication** and collaboration with IT/business users.
- Capable of working in **shifts** and managing **high-severity issues** under pressure.

**Preferred Certifications**:

- **ITIL Foundation** - mandatory
- **Banking/Domain Certification** (e.g., IIBF, Finacle Certified) - desirable

**Work Schedule**:

- **Rotational shifts** with availability during **EOD/BOD batches**, weekends, or holiday support windows.

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