L2 Desktop Support Engineer

1 day ago

Ram Nagar Coimbatore Tamil Nadu, India Icare Full time ₹ 2,88,000 - ₹ 3,84,000 per year

Job Summary:

We are seeking a skilled and customer-focused L2 Desktop Support Engineer (Field) to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver excellent end-user experience.

Key Responsibilities:

  • Provide on-site technical support for desktops, laptops, printers, scanners, and other IT peripherals.
  • Handle escalated L2 issues from the Service Desk / L1 support.
  • Perform software installation, configuration, and upgrades (Windows, MS Office, Antivirus, etc.).
  • Troubleshoot hardware/network issues including LAN, Wi-Fi connectivity, and VPN.
  • Maintain and update asset inventory of IT equipment at client/user sites.
  • Coordinate with L3/Server/Network teams for unresolved issues.
  • Ensure adherence to SLA timelines and documentation of all activities in the ticketing system.
  • Support users in Microsoft 365, email configuration, and basic Active Directory tasks (password reset, user creation, etc.).
  • Perform preventive maintenance, health checks, and support IT rollouts or deployments.
  • Provide end-user training and guidance for IT policies and tools.

Key Skills & Competencies:

  • Strong knowledge of Windows OS, MS Office, Outlook, O365.
  • Hands-on experience in desktop/laptop hardware troubleshooting.
  • Knowledge of Active Directory, DHCP, DNS, and basic networking.
  • Familiarity with ticketing tools (ServiceNow, JIRA, ManageEngine, etc.).
  • Good communication and interpersonal skills.
  • Ability to work independently and travel for field support.
  • Strong problem-solving and customer service mindset.

Qualification & Experience:

  • Diploma / Bachelor's degree in Computer Science, IT, or related field.
  • 2–4 years of experience in Desktop Support / IT Field Support (minimum 1+ year in L2 support).
  • Industry certifications (preferred): CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation.

Perks & Benefits:

  • Travel allowance for field visits.
  • On-the-job training & certification support.
  • Career growth opportunities into L3/Systems/Network roles.

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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