Field Desktop Support Engineer

2 weeks ago

T Nagar Chennai Tamil Nadu, India Icare Full time ₹ 2,76,000 per year

Job description:

Job Summary:

We are looking for a Desktop Support Engineer (Field only) to provide technical assistance for computer systems, hardware, software, and networks. This role involves troubleshooting, installation, configuration, and end-user support.

Key Responsibilities:

  • Troubleshooting: Identify and resolve hardware and network-related issues.
  • Installation & Configuration: Set up, configure, and maintain desktop computers, software applications, and peripheral devices.
  • Laptop Service : Handle Laptop Issues and Troubleshooting
  • Printer Support: Handle Printer Support and Service
  • CCTV Support: Handle installation and maintenance of CCTV systems.
  • Network Support: Perform firewall configurations and ensure network security.
  • User Support: Respond to client inquiries and provide effective technical support.
  • Upgrades: Carry out system and software upgrades, and recommend suitable hardware/software enhancements.
  • Documentation: Record and track incidents, problems, and their resolutions.
  • Training: Educate end-users on new software tools and IT policies.
  • Communication: Provide timely updates on progress, especially for complex troubleshooting tasks.
  • Follow-up: Ensure resolved issues remain fixed through follow-up checks.

Requirements:

  • Any degree with relevant experience in the IT support field
  • Must possess a two-wheeler with a valid driving license

Benefits:

  • Leave encashment

Contact for HR:

/

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹18, ₹23,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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