L1/L2 Desktop Support Engineer

Job Summary:We are seeking a skilled and customer-focused L2 Desktop Support Engineer (Field) to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver...

Job Description: **L1 / L2 Desktop Support - 1 to 3 years of experience** **Location: Bangalore Doddalapur, Mangalore** **Job Type: Contract to Hire** 1.Engineer should have good communication skill. 2.Engineer should have knowledge on video conference setup like cisco device. 3.Engineer should have good knowledge on both laptop and desktop...

Description:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...

Job Description Description: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our...

Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers,...

Job Description:-1. Supported user base of at least 100+ end users2. Address user tickets regarding hardware, software, and networking3.Knowledge of basic network troubleshooting at desktop level4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc.5. Provide installation, configuration, and support of desktop computers, peripheral...

Supporting and resolving high-priority issues (P1/P2) and escalations, ensuring quick and effective resolution. - Facilitating communication and outage management, ensuring stakeholders are updated promptly. - Collaborating with L2 resources to obtain root cause analysis (RCA) for P1 and P2 issues. - Updating knowledge transfer (KT) documentation for new...

About Company Dixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company. 45 years young, our long experience packed with up-to-date trends and knowledge makes us an...

About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...

Desktop Support EngineerWe are looking for freshers with good knowledge of MS Office, Operating System, DNS, DHCP & Printers.Desktop Support Engineer Responsibilities:Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via a remote link.Troubleshooting...