L1/L2 Desktop Support Engineer

4 days ago

Coimbatore, India RND SOFTECH PRIVATE LIMITED Full time

Job Title : Desktop Support Engineer L1 : Type : : 2 - 5 of Positions : : Summary :


We are looking for an experienced and skilled L1& L2 Desktop Support Engineer to provide second-level support for hardware, software, and networking issues. This role involves resolving escalated tickets from L1 support and directly supporting end-users in troubleshooting complex desktop-related Responsibilities :


- Handle escalations from L1 support and resolve moderately complex technical issues.


- Provide advanced troubleshooting for desktop/laptop hardware, OS (Windows/macOS), printers, and mobile devices.

- Support software installations, upgrades, and patch management.

- Configure and manage user accounts, permissions, and group policies via Active Directory.

- Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi, VPN, DNS, DHCP).

- Maintain and support remote desktop technologies and virtual desktop environments.

- Coordinate with L3 support teams and vendors for unresolved or advanced issues.

- Document solutions, update knowledge base articles, and contribute to process improvement.

- Ensure compliance with IT policies, security standards, and asset management Skills and Qualifications :


- Bachelors degree in IT, Computer Science, or a related field.

- 1 years of experience in IT support or desktop support roles.

- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.

- Experience with Active Directory, SCCM, remote tools (e.g., TeamViewer, AnyDesk), and ticketing systems.

- Basic understanding of networking protocols and troubleshooting techniques.

- Excellent communication and customer service skills.


(ref:hirist.tech)

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