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Application Support Executive

2 weeks ago

Ashok Nagar Chennai Tamil Nadu, India ZakApps Software Pvt Ltd Full time

**Role Definition**

**Responsibilities**
- Provide L1 support to global users.
- Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure
- Identify and communicate the problem areas based on the incoming incidents
- Addressing questions or queries promptly and politely
- Be a good communicator and good listener within the team.
- Quick Learner - Ability to coordinate with multiple teams.
- Good Presentation and communication skills.
- Support new personnel in software, programs and operational instructions.

**About ZakApps**

ZakApps, founded in March 2014, is a fast-growing IT Company with clients in the UK, Ireland, Central Europe, and Middle East.

ZakApps provides IT Services including Digital, Technology and Consulting Services, and builds products that solve business problems in the retail, media, and advertising industry. ZakApps specializes and executes projects involving latest technologies, and is focused on staying ahead with the path-defining technology solutions.

ZakApps offices are in Chennai, London, and Dubai, with an exciting and enterprising team of 120+ associates.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹250,000.00 per year

**Benefits**:

- Food provided
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Ashok Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which area in Chennai you live?

**Location**:

- Ashok Nagar, Chennai, Tamil Nadu (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)
- Day Shift (required)

Work Location: In person

Application Deadline: 15/09/2024
Expected Start Date: 01/10/2024