Application Support Technician

18 hours ago

Chennai Tamil Nadu, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
Application Support Analyst - Working 24X7 Supporting Java,.net Technology Platforms, Deployed in Docker, K8. Well Versed in Linux and SQL. IM and Maintaining the Applications and monitoring through Different Monitoring Tools.

**What You'll Bring**:

- The Associate responsible for supporting and maintaining TransUnion's mission critical production business environment in 24x7 rotational shifts.
- Should have excellent incident management skills which involves identification, triaging and resolving incidents.
- Should have good exposure to problem & change management.
- Excellent Communication, Interpersonal skills.
- Excellent Working knowledge in LINUX, SQL, SPLUNK, Grafana and Various other monitoring Tools. (AppDynamics, SPOTFIRE)
- Working Knowledge in Docker, K8, Devops Tools
- Working knowledge in AWS, Cloud Environments
- Should have knowledge in Unix shell scripting, Cron, Batch Jobs and Abinitio Technology
- This position requires frequent interaction with other support teams and vendor. Hence excellent verbal and written communication is expected.
- Perform pre
- and post-release validations to ensure production stability and successful change implementation.
- Shell Scripting, Python, Automation is an added advantage
- Experience in Cloud Platforms.
- Any Certifications (Technical) or Process is must. (Lie ITIL etc.)

**Impact You'll Make**:

- 3 - 5 years of experience in Application Support is essential for this position.
- Excellent hands on experience in Linux is preferred.
- Solid understanding of ITIL processes like incident, Problem and change management.
- Prior experience in ticketing tools like Remedy/Service Now is essential.
- Prior Automation Experience, Even Small or Medium sized Tasks is added advantage.
- 24X7 Support is Mandatory.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Technician, Applications Support

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