Salesforce Administrator

Overview:
Waters is seeking a Salesforce Administrator to work collaboratively with other team members on the implementation and support of our new Salesforce platform and Digital Transformation. In this role, you will be working as a key member of the Customer platform team within IT department. Your role is to support the current and next generation of technology to our global CRM Systems across all divisions and business units at Waters. The role will focus on Salesforce operations, to troubleshoot, diagnose and resolve system problems based on reported issues and manage support tickets, as well as operational monitoring. You will also participate in projects for new capabilities as needed.

Here at Waters, we look to our team members to be versatile and enthusiastic about tackling new problems, display leadership qualities, and business outcome focused.

**Responsibilities**:

- Troubleshoot, diagnose and resolve system problems based on reported issues and manage support tickets
- Assist the team with the analysis, testing, and roll out of specific enhancements and system upgrades
- Frequent interactions with business users on issues and escalation points to help to diagnose and resolve system problems.
- Assist in configuration of the platform including workflows, approval processes, control data, dashboards, reports, etc.
- Assist in maintenance of the customer platform including user maintenance, roles, permissions, etc.
- Assist in creation of training materials and end user training.
- Perform Salesforce configuration and customization to support process automation.
- Perform Unit Testing and Defect Fixes

Qualifications:

- Bachelor’s degree in computer science, information technology or related experience
- 3+ years of Salesforce experience in an administration or primary support role
- Excellent problem solving and analytical skills with solid knowledge of triaging and escalation of critical issues.
- Strong technical skills of a CRM with good business acumen in sales, service, and marketing.
- Customer focus.
- Good written and verbal skills
- Administrator and/or Platform App Builder certifications preferred

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status._