Salesforce Administrator

2 days ago

Bengaluru Karnataka, India Axi Full time

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

We are seeking a proactive and detail-oriented **Salesforce Administrator** to join our team. You will be responsible for ensuring smooth day-to-day operations of our Salesforce environment, driving process improvements, and supporting business teams to achieve service-level agreements (SLAs) and key performance indicators (KPIs).

**Key Responsibilities**:

- Manage and resolve Salesforce support tickets within agreed SLAs.
- Build and maintain reports and dashboards to support business decision-making.
- Provide solutions for incoming requests and troubleshoot system issues.
- Conduct refresher training for users to promote best practices and adoption.
- Ensure data quality, integrity, and security across the Salesforce environment.
- Design and implement innovative Salesforce solutions using out-of-the-box functionalities.
- Manage user accounts, roles, and permissions.
- Perform data imports using tools such as **Data Loader** or **Workbench**.
- Communicate progress, blockers, and resolutions effectively across the business.

**Requirements**:

- **Minimum 2-3 years of hands-on Salesforce Administration experience.**:

- **Preferred**: Experience working in **fintech or financial services** companies.
- Strong understanding of Salesforce best practices and functionality.
- Proficiency in user management, permission sets, profiles, and security settings.
- Experience with Salesforce data import/export tools (Data Loader, Workbench, etc.).
- Solid knowledge of report and dashboard creation.
- Strong problem-solving skills with the ability to translate business needs into technical solutions.
- Excellent communication and stakeholder management skills.
- Salesforce Administrator Certification (**ADM 201**) is a plus.

**Axi's Bag of Delights**
- Competitive compensation
- Training, development resources, and certification opportunities
- 18 annual leave days + 12 sick days
- Local public holidays
- Health insurance benefits

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