Salesforce Administrator

2 weeks ago

Bengaluru Karnataka, India Razorpay Full time

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
- We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

**The Role**:
The Salesforce Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes, user management and workflows.

**Role and Responsibilities**:

- The CRM Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.
- 2+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both)
- Customisation of User Roles and Profiles to create Org Hierarchy chart within the Cloud system for ease of Performance management
- Salesforce Development experience having worked on Configuration of Process Workflows and LWC components.
- Strong analytical, troubleshooting and problem solving skills.
- Excellent oral and written communication skills.
- Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred.
- Ability to manage and prioritize workload to meet deadlines.
- Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities.
- Good knowledge of Salesforce administrative task, mass updates, process flows, reporting, User management, role management, release updates, lightening flows etc.
- Experience with Web API development and plugins.
- Participate in storyboard and solution design sessions - recommend alternative approaches and best practices, define technical impact, and provide sizing estimates.

**Mandatory Qualifications**:

- Certified Salesforce Administrator with 1-4+ years experience with a stable position for more than 1.5 years.
- Demonstrated ability to lead a cross-functional project. Salesforce implementation project lead experience desirable.
- Demonstrated ability to capture business requirements and translate those requirements to technical/business solutions.
- Able to collaborate, influence, and build consensus.
- Knowledge of Web Services and REST API.
- Experience with VS Code. Apex, Aura/ Lightning Web Components, Process Builder and VF flow.

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