Salesforce Administrator
1 day ago
**Salesforce Administrator - Business Systems** **Toast Overview**: We are a rapidly growing company that's revolutionising the way the restaurant industry does business by pairing technology with an unrivalled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. **Job Overview**: **As a Salesforce Administrator for Business Systems, you will**: - Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast's internal teams in Customer Success. - Perform Admin responsibilities related but not limited to Omni Channel, Live Chat, Case. Management, flows, process builder, custom objects, and other Salesforce platform tools. - Evaluates requests for new or modified features/functionality to determine feasibility, complexity and time required and compatibility with current systems and develops proposals to deliver desired solutions. - Perform root cause analysis on issues and resolve prioritised defects. - Perform peer reviews of changes to the Salesforce org. - Follow and enforce the standards and best practices of the Business Systems SDLC. **Do you have the right ingredients?** - Experience with Service Cloud, Experience Cloud, Community, Entitlements and Milestones, SOQL queries, Apex, process builders, flows and other Salesforce platform tools - Creative and analytical thinker with strong problem-solving skills - Experience working in a SCRUM or agile environment. - Confident in manipulating large amounts of data while understanding related object/field functions. - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards - Excellent organisational, time management oral and written communication skills - Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions. **Bonus ingredients (a pinch of salt)**: - 2+ years working on an Agile SCRUM or Kanban team. - Experience Cloud and Service Cloud - Salesforce Administrator (ADM201, ADM211) certified. - Salesforce Advanced Administrator (ADM301) certified. Location: Bangalore Mode: Hybrid **We are Toasters** Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
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Salesforce Administrator
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Bengaluru, Karnataka, India Toast Full time**Salesforce Administrator - Business Systems** **Toast Overview**: We are a rapidly growing company that’s revolutionising the way the restaurant industry does business by pairing technology with an unrivalled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our...
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