Salesforce Administrator

**Description**
The Salesforce Administrator supports and optimizes our Salesforce CRM environment and plays a pivotal role in enhancing our sales team's productivity through CRM customization, reporting, and process automation. The Salesforce Administrator works closely with sales, operations, and marketing teams to ensure our Salesforce instance is scalable, efficient, and aligned with business goals.

**Work Schedule: M-F 8AM US EST- 5pm US EST**

**In this role you will**:

- Customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and approval processes to support dynamic sales processes.
- Manage user setup, profiles, permissions, roles, sharing rules, and data access.
- Develop, maintain, and improve dashboards and reports to provide actionable insights to Sales leadership.
- Monitor data integrity and perform regular audits, deduplication, and data hygiene practices.
- Automate repetitive tasks using tools like Process Builder, Flows, or third-party integrations.
- Collaborate with sales leadership to translate business requirements into Salesforce functionality.
- Support lead assignment rules, campaign tracking, and opportunity pipeline management.
- Coordinate with IT and third-party vendors for integration projects (e.g., dialer systems, marketing automation tools, data providers).
- Provide end-user training and ongoing support for sales reps and managers.
- Stay current on Salesforce platform updates, best practices, and third-party solutions.

**We are looking for someone who has**: Required Education and Experience**
- Bachelor’s degree in Information Technology, Analytics, Business, or closely related field. Equivalent experience may be substituted.
- A minimum of 2 years of CRM Administration experience, with preference being Salesforce.
- Salesforce Administrator Certification (ADM 201).
- Strong knowledge of Salesforce Sales Cloud, including custom objects, process automation, and reporting.
- Experience working with lead-to-opportunity and pipeline management processes.
- Proficiency in data management tools (Data Loader, DemandTools, etc.).

**Preferred Education and Experience**
- Experience at ResultsCX or other high-growth BPO sales environment.
- Advanced Admin or additional CRM certifications.
- Familiarity with integrations such as CTI systems, HubSpot, Pardot, or other sales/marketing tools.
- Understanding of sales metrics like lead conversion rate, average deal size, and time-to-close.
- Experience with sandbox management and release deployment tools (e.g., Change Sets, Gearset).
- Familiarity with agile or scrum-based project environments.

**About ResultsCX**
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.