Customer Success Associate- Voice

4 days ago

Pattom Thiruvananthapuram Kerala, India Season Two Senior Living Full time

ROLE AND RESPONSIBILITIES

ABOUT THE ROLE

We are interested in hiring a dedicated and hardworking individual as an Associate - Customer Success Associate (Voice) to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

As an Associate, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions regarding the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy
relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

Responsibilities and Duties
- Be the front-line support and engage a passionate community of clients.
- Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team.
- Understand the needs of Seniors and propose solutions accordingly.
- Handle inbound and outbound calls and explain the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals & prepare weekly and monthly reports for the team.
- Continuous follow-up with clients until prospects is converted into walk in.
- Direct prospects/positive leads to the Customer Success Manager for further processing/closing.
- Maintaining the database of the customers on a regular basis.
- Go the “extra mile” to meet assigned targets and facilitate future sales.
- Will have to generate fresh leads from various sources.
- Maintain an orderly workflow according to priorities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree and should be familiar with MS Office
- Proven working experience in providing customer service support with proficiency in English and Malayalam
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Advanced troubleshooting skills & ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual with good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
- Experience in use of Social Media Platforms
- Excellent knowledge of management methods and techniques
- Strong client-facing and communication skills

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