Customer Success Executive
5 hours ago
MYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is crucial for this role.
Major Responsibilities:
• Respond promptly and professionally to customer inquiries and requests through social media chats, emails, and other non-voice communication channels.
• Address customer concerns, complaints, and issues with empathy and efficiency, striving for a positive resolution.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Collaborate with team members and other departments to provide solutions to customer queries.
• Adhere to established response time and quality metrics to ensure customer satisfaction.
Requirements:
• Strong communication skills in English
• Proven experience in a customer service role will be an advantage.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team-oriented environment.
Job Type: Full-time
Benefits:
Health insurance
Provident Fund
Ability to commute/relocate:
Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)
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