Customer Success Executive

2 weeks ago

Thiruvananthapuram, Kerala, India MYDESIGNATION Full time ₹ 3,00,000 - ₹ 9,00,000 per year

MYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is crucial for this role.

Major Responsibilities:


• Respond promptly and professionally to customer inquiries and requests through social media chats, emails, and other non-voice communication channels.


• Address customer concerns, complaints, and issues with empathy and efficiency, striving for a positive resolution.


• Maintain accurate and detailed records of customer interactions and resolutions.


• Collaborate with team members and other departments to provide solutions to customer queries.


• Adhere to established response time and quality metrics to ensure customer satisfaction.

Requirements:


• Strong communication skills in English


• Proven experience in a customer service role will be an advantage.


• Strong problem-solving abilities and attention to detail.


• Ability to work effectively in a team-oriented environment.

Job Type: Full-time

Benefits:

Health insurance

Provident Fund

Ability to commute/relocate:

Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

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