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IT Support Executive

2 weeks ago

Remote, India Tagway RFID Solutions JLT Full time

Opportunity to work with Taway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 15 years.

**Responsibilities**:

- Ensure that processes and guidelines are followed.
- Escalate any service irregularities to your superior.
- Work closely with IT partners, various suppliers and projects team.
- Have basic IT knowledge to provide users with the basic troubleshooting online mainly.
- Escalate critical situations.
- Comply with the various security guidelines and ensure that requests and grants are in line with the company’s security standards and compliance.

**Requirements**:

- A degree in a related field; Min 3 to 4 years experience an asset.
- Experience in the IT field or other relevant discipline, an asset.
- Experience in client management and customer service.
- Knowledge of Microsoft and Zebra products, an asset.
- Leadership, sense of urgency and collaboration.
- Strong interpersonal skills.
- Buy-in to change.
- Call center experience an asset.
- Speak and written (English), and Hindi is an asset.
- Strong analytical and synthesis skills.
- Should be ready to work on rotational shift

Pay: ₹10,000.00 - ₹35,000.00 per month

**Experience**:

- Technical support: 3 years (required)

Work Location: Remote