Chat Support Executive

1 day ago

Remote, India Prolegion Private Limited Full time

**Job Title**: Chat Support Executive

**Job Type**: Full-time

**Experience**: 0-3 years

**Location**: [Remote]

**Availability**: Immediate

**Job Summary**:
**Key Responsibilities**:

- Respond to customer queries promptly and professionally via chat.
- Provide accurate information and resolve customer issues efficiently.
- Identify customer needs and offer appropriate solutions or guidance.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a high level of customer satisfaction by delivering quality support.
- Keep records of customer interactions and follow up when required.
- Stay updated on company products, services, and policies to provide informed support.
- Collaborate with other team members to enhance the overall support process.

**Required Skills & Qualifications**:

- 0-3 years of experience in customer support or a related field.
- Excellent written communication skills with strong attention to detail.
- Ability to handle multiple chat conversations simultaneously.
- Problem-solving skills with a customer-centric approach.
- Basic technical knowledge and familiarity with support tools.
- Good typing speed and accuracy.
- Ability to work in a fast-paced environment.
- Flexible to work in shifts if required.

**Why Join Us?**
- Competitive salary and benefits.
- Opportunity to work in a dynamic and collaborative environment.
- Career growth and skill development opportunities.
- Be a part of a team that values customer satisfaction and innovation.

Pay: ₹360,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

Work Location: Remote

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