Chat and Email Support Executive

2 weeks ago

Remote, India skilora Full time

**TELECOMMUTE Location: Chennai**

3 years of relevant experience (Freshers Welcome)
- Sound Communication skills with service attitude
- Strong problem-solving skills. Keen eye for detail

Attitude to Learning, Self-discipline & willingness to take initiative

Willingness to work in night/ rotational shifts

**Preferences**:

- Excellent PC and keyboarding skills (30 WPM - typing speed: 90% accuracy)

Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented

Highly motivated, Self-driven & result oriented

**Shift of operations**:

- US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week

**Skills**
- **Communication**:

- **Live chat/Support Software**:

- **Analytical**:

- **Written & Verbal Communication**

**Responsibilities and Duties**
- Utilizes Messaging platform to respond to service enquiries from customers and provide a comprehensive resolution to the complaints/queries- Follow-up on all customer requests via chat
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balances NPS & RST to ensure positive customer experience while managing/minimizing operating losses
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries- Applies professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

**Required Experience and Qualifications**
- Graduation: Bachelor's Degree( Required )
- Proficient in English( Required )
- Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.

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