CRM - Online Sales Coordinator

2 weeks ago


Shakespeare Sarani Kolkata West Bengal, India Cubic HR Full time

**Job Title**: CRM - Online Sales Coordinator

**Experience Required**: Minimum 4 Years
**Qualification**: Graduate (MBA preferred but not mandatory)
**Location**: Theatre Road, Shakespeare Sarani, Kolkata - **PIN Code: 700017**
**Salary Range**: ₹25,000 - ₹30,000 per month (Negotiable as per experience and company norms)
**Working Hours**: 10:50 AM - 7:00 PM
**Working Days**: 6 Days a Week
**Leaves**: 1 Paid Leave per Month (12 Paid Leaves Annually); National Holidays Off as per calendar

**Job Role & Responsibilities**:

- Handle customer communication via phone, WhatsApp, and Instagram
- Coordinate internally with teams post order confirmation to ensure accurate and timely delivery
- Follow up with clients for payments and delivery status updates
- Retarget and re-engage past customers through follow-ups and offers
- Respond to customer queries on Instagram and convert leads into sales
- Provide a high level of customer service, especially with English-speaking and corporate clients
- Maintain and update records using Google Sheets and internal CRM tools
- Use Google Forms and Excel to track data, generate reports, and manage follow-ups
- Pleasant and professional communication skills with a customer-centric approach
- Minimum 4 years of relevant experience in client servicing, CRM, or coordination roles
- Fluent in English and Hindi (spoken and written)
- Proficient in Microsoft Excel, Google Sheets, and Google Forms
- Experience handling online customer interactions, particularly through social platforms
- Should reside within **45 minutes' commute** to Theatre Road, Shakespeare Sarani, Kolkata - 700017
- Well-organized, proactive, and capable of handling multiple tasks independently

**Additional Notes**:

- Full-time, in-office role (no remote work option)
- Experience in fashion, lifestyle, or e-commerce sectors is a plus

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- can you travel to shakespeare sarani, kolkata
- are you ok with salary - 20-25k
- are you fluent,clear in english communication
- are you a keen social media handler
- do you have minimum 4yrs of experience in client co-ordination ?
- do you have a pleasing way of speaking
- can you handle google sheets and forms ?

Work Location: In person

**Speak with the employer**
+91 6291184458



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