CRM - Online Sales Coordinator

3 days ago

Shakespeare Sarani Kolkata West Bengal, India Cubic HR Full time

**Job post summary**

**Date posted**: 6 August 2025

**Pay**: ₹25,000.00 - ₹30,000.00 per month

**Job description**:
Job Title: CRM - Online Sales Coordinator

Experience Required: Minimum 4 Years
Qualification: Graduate (MBA preferred but not mandatory)
Location: Theatre Road, Shakespeare Sarani, Kolkata - PIN Code: 700017
Salary Range: ₹25,000 - ₹30,000 per month (Negotiable as per experience and company norms)
Working Hours: 10:50 AM - 7:00 PM
Working Days: 6 Days a Week
Leaves: 1 Paid Leave per Month (12 Paid Leaves Annually); National Holidays Off as per calendar

Job Role & Responsibilities:

- Handle customer communication via phone, WhatsApp, and Instagram
- Coordinate internally with teams post order confirmation to ensure accurate and timely delivery
- Follow up with clients for payments and delivery status updates
- Retarget and re-engage past customers through follow-ups and offers
- Respond to customer queries on Instagram and convert leads into sales
- Provide a high level of customer service, especially with English-speaking and corporate clients
- Maintain and update records using Google Sheets and internal CRM tools
- Use Google Forms and Excel to track data, generate reports, and manage follow-ups
- Pleasant and professional communication skills with a customer-centric approach
- Minimum 4 years of relevant experience in client servicing, CRM, or coordination roles
- Fluent in English and Hindi (spoken and written)
- Proficient in Microsoft Excel, Google Sheets, and Google Forms
- Experience handling online customer interactions, particularly through social platforms
- Should reside within **45 minutes' commute** to Theatre Road, Shakespeare Sarani, Kolkata - 700017
- Well-organized, proactive, and capable of handling multiple tasks independently

Additional Notes:

- Full-time, in-office role (no remote work option)
- Experience in fashion, lifestyle, or e-commerce sectors is a plus

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

- can you travel to sahkespeare sarani kolkata
- are u ok with salary 20-25k
- are you fluent,clear in english communication
- are you a keen social media handler
- do you have minimum 4yrs of experience in client co-ordination
- do you have a pleasing way of speaking
- can you handle google sheets and forms ?

Work Location: In person

**Speak with the employer**
+91 6291184458

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