Cro (Customer Relationship Officer)

2 days ago

Kumbakonam, India IIFL Samasta Finance Limited Full time

Customer relationship officer Job description in MFI Field

Age - 1 to 32

Any degree, 10 th, 12 th, Diploma,

A Customer Relationship Officer (CRO) in the Microfinance Institution (MFI) field plays a crucial role in building and maintaining relationships with clients, particularly in underserved or rural areas. Here’s a detailed job description:
Job Title: Customer Relationship Officer (MFI Field)Responsibilities:

- **Client Acquisition**: Identify and acquire new clients, promoting financial products and services tailored to their needs.
- **Customer Support**: Provide exceptional customer service, addressing inquiries, complaints, and requests promptly and professionally.
- **Client Retention**: Maintain positive relationships with existing clients, ensuring their satisfaction and loyalty.
- **Financial Advice**: Offer financial advice and support to clients, helping them understand and manage their financial products.
- **Field Visits**: Conduct regular field visits to meet clients, assess their needs, and provide on-site support.
- **Compliance**: Ensure all activities comply with MFI policies and regulatory requirements.

Qualifications:

- **Education**: Minimum of a high school diploma; a degree in Business Administration, Finance, or a related field is preferred.
- **Experience**: Prior experience in customer service, sales, or the microfinance sector is advantageous.
- **Skills**: Strong interpersonal and communication skills, problem-solving abilities, and a customer-centric approach.
- **Adaptability**: Ability to work in diverse environments and handle multiple tasks efficiently.
- **Integrity**: High ethical standards and professionalism in handling client relationships and confidential information.

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Location**:

- Kumbakonam, Tamil Nadu (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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