Customer Support Agent

13 hours ago

Mohali, India Bridging Technologies Full time

**Bridging Technologies is hiring for Customer Service Agent**

**Experience**:1+ years in international voice process
**Location**: Mohali
**Shift**: Night

**Job Summary: -**
We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities: -**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications: -**
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**About Company**
Bridging Technologies is an American Multinational Healthcare Technology company, headquartered in Orange County, California. Bridging Technologies develops, customizes, supports and sells software and services operating from its offices in California (USA) and Mohali (India).
With the background rooted in technology, we build our legacy knowledge and nurture it dynamically in the areas of CRM, PRMS, answering services and social media marketing. As part of this journey, we have collaborated with many talented people who helped us grow bigger and better every single day.

**Our Culture**
Sincere at work, crazy at workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life. It has brought us together and a long professional journey has taught us how to do it.
‘What next?’ The notion constantly nags us to come up with new ideas, build new things & make the web a better place to do business.

**Quality Work**
We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-pattingand meals on the house

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Sector-66, Phase 11, Mohali - 160066, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- international voice process: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9888056134

  • Saas Customer Support Agent

    3 days ago

    Mohali, India Maropost Full time

    Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform...

  • Customer Support

    2 days ago

    Mohali, India Bridging Technologies Full time

    **Bridging Technologies is hiring for Customer Service Agent** **Experience**:1+ years in theinternational voice process **Location**:Mohali **Job Summary** We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication...

  • Customer Service Agent

    4 days ago

    Mohali, Punjab, India FITB Full time

    **Job Summary**: We are seeking a motivated and empathetic **Customer Support Agent** to join our team. You will be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure they have a positive experience with our brand. Your ability to communicate clearly, stay calm under pressure, and solve problems...

  • Agent Architect

    2 days ago

    Mohali, Punjab, India XenonStack Full time

    **Job Information**: Date Opened **08/08/2025** Job Type **Full time** Industry **Technology** Work Experience **4-5 Years** City **Mohali** State/Province **Punjab** Country **India** Zip/Postal Code **160071** **ABOUT XENONSTACK**: XenonStack is the fastest-growing data and AI foundry for agentic systems, enabling people and organizations...

  • Customer Service Agent

    5 days ago

    Mohali, India Vkhiring agency. Full time

    If you want to join international BPO as an agent. Follow our page for latest updates and knowledge. **Job Types**: Full-time, Fresher **Salary**: ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Agent

    4 days ago

    Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **Job description** **Roles**: - **Answer customer inquiries**: Customer service representatives must be able to address customer questions accurately and efficiently. This includes providing information about products, services, policies, and procedures through mail or live chat. - **Resolve customer complaints and issues**: A customer service...

  • Customer Support Executive

    4 weeks ago

    Mohali, Punjab, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a Customer Service Executive who will act as a liaison between the company and its customers. The ideal candidate will manage inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email,...

  • Customer Care Executive

    5 days ago

    Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...

  • Sales Agent

    4 days ago

    Mohali, Punjab, India credmantra pvt. ltd Full time

    **Job Description: Sales Agent (Personal Loan & Business Loan on Call)** **Position Title**: Sales Agent - Personal & Business Loans (On Call) **Job Overview**: The Sales Agent for Personal and Business Loans will be responsible for generating leads, providing consultations, and selling loan products to potential clients over the phone. This is a dynamic,...

  • Customer Care Support Excutive

    5 days ago

    Mohali, India Maa Ganga Travels Full time

    **Full Job Description** Greetings for the day! We are immediately hiring for the role of _**Customer Care Executive (agent level)**_ **Key Roles & Responsibilities** - Understand customer queries and respond to it ensuring that all queries/concerns are answered. - Answers their questions in a clear and concise manner using full sentences without...