Customer Support Agent

5 days ago

Mohali, India Bridging Technologies Full time

**Bridging Technologies is hiring for Customer Service Agent**

**Experience**:1+ years in international voice process
**Location**: Mohali
**Shift**: Night

**Job Summary: -**
We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities: -**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications: -**
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**About Company**
Bridging Technologies is an American Multinational Healthcare Technology company, headquartered in Orange County, California. Bridging Technologies develops, customizes, supports and sells software and services operating from its offices in California (USA) and Mohali (India).
With the background rooted in technology, we build our legacy knowledge and nurture it dynamically in the areas of CRM, PRMS, answering services and social media marketing. As part of this journey, we have collaborated with many talented people who helped us grow bigger and better every single day.

**Our Culture**
Sincere at work, crazy at workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life. It has brought us together and a long professional journey has taught us how to do it.
‘What next?’ The notion constantly nags us to come up with new ideas, build new things & make the web a better place to do business.

**Quality Work**
We don't just work but strive to accomplish more than what is expected from us. It's truly worth it when all our hard work and toil is rewarded with some back-pattingand meals on the house

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Sector-66, Phase 11, Mohali - 160066, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- international voice process: 1 year (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9888056134

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